Service Advisor

Meineke - 2275; South Elgin (IL); On-site; USD 48,000 - 125,000; Full time

Benefits offered by this job

Ongoing training and development

Supportive team environment

Community connection with local customers

Work-life balance

Service a wide variety of vehicles

Job summary

A well-established automotive service provider in South Elgin is seeking a Service Advisor to manage the service department and ensure high customer satisfaction. The ideal candidate will have solid communication skills, management experience, and a deep understanding of automotive technology. Responsibilities include mentoring staff, handling inquiries, and overseeing daily operations. This role comes with competitive compensation, ongoing training, and a supportive work environment, allowing you to grow in the automotive industry while maintaining a work-life balance.

Qualifications

• Two years of experience as an automotive service writer or service advisor.
• Understanding of automotive technology and repair services.
• Valid driver's license and clean driving record required.

Responsibilities

• Manage a team of automotive service professionals.
• Ensure repairs and maintenance tasks are completed timely.
• Mentor employees on improving sales and customer service.

Skills

Communication skills

Customer relationship management

Service writer capabilities

Management experience

Education

High school diploma or GED

Bachelor's degree

Job description

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day‑to‑day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required; bachelor’s degree preferred
• Valid state‑issued driver’s license and clean driving record are required
• Successful completion of a pre‑employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Benefits

• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up‑to‑date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high‑quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally‑owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.
• As a Meineke employee you will: service a wide variety of vehicles, work with local and national fleet accounts, receive ongoing training to advance your skill set, and be part of a well‑known international brand in a locally‑owned center.
• Working at Meineke allows you to explore an industry you love while still making it home in time to spend quality time with your family.

Compensation: $48,000.00 - $125,000.00 per year