Senior Service Advisor - High-Volume, ESOP Growth

Carter Myers Automotive; Williamsburg (VA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Health, dental, and vision insurance

Tuition Assistance

Career growth within CMA network

Employee discounts on vehicles and can

Closed Sundays

Job summary

CMA Williamsburg Ford is expanding its service team and seeks an experienced Service Advisor to manage a high-volume service lane and uphold a premier customer experience. If you excel at writing accurate repair orders, explaining recommendations, and coordinating with technicians, this role fits you.

We look for 4–5 years in franchised dealership service advisory roles, strong communication under pressure, and a customer-first mindset. CMA offers Sundays closed and an ESOP culture.

Qualifications

• 4–5 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership.
• Proven ability to manage a high-volume service lane with accurate repair orders.
• Strong communication and customer-focused mindset under pressure.
• Experience with dealership DMS platforms and clear documentation.

Responsibilities

• Manage a daily service lane and build long-term customer relationships.
• Write accurate repair orders and clearly explain recommendations.
• Coordinate with technicians to keep work moving efficiently.
• Proactively update customers throughout the repair process.
• Deliver a professional, customer-first experience on every visit.

Skills

Service Advisor

Customer service

Communication

Time management

Teamwork

Tools

CDK

Reynolds & Reynolds

ADP

Job description

CMA Williamsburg Ford is expanding its service team and seeks an experienced Service Advisor to manage a high-volume service lane and uphold a premier customer experience. If you excel at writing accurate repair orders, explaining recommendations, and coordinating with technicians, this role fits you.

We look for 4–5 years in franchised dealership service advisory roles, strong communication under pressure, and a customer-first mindset. CMA offers Sundays closed and an ESOP culture.