Automotive Service Advisor - ESOP, $50k-$80k+, Growth

Cmacars; Winchester (VA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

ESOP

401(k) with match

Medical/Dental/Vision Insurance

Tuition Reimbursement

Paid Training

Career Advancement

Employee Discounts

Closed Sundays

Job summary

CMA is seeking an experienced Automotive Service Advisor to join our Winchester, VA area team in a full-time role. You will welcome guests, translate concerns into repair orders, and coordinate with technicians to ensure accurate, timely service while maintaining clear communication with customers.

With 2+ years dealership experience preferred, you will recommend maintenance, build trust, and nurture long-term relationships.

Qualifications

• 2+ years of Automotive Service Advisor experience in a dealership environment preferred, with strong knowledge of repair order management, maintenance recommendations, and customer service excellence.

Responsibilities

• Welcome customers and provide an exceptional, friendly service experience
• Listen carefully to customer concerns and translate them into clear repair orders
• Explain recommended services in a simple, customer-friendly way
• Coordinate with technicians to ensure accurate and timely repairs
• Maintain consistent communication with customers throughout the process
• Recommend maintenance, repairs, and value-added services
• Build strong, long-term customer relationships
• Provide post-service follow-up to ensure satisfaction

Skills

Automotive Service Advisor

Customer service

Communication

Organization

Tools

Repair order management

CRM systems

Job description

CMA is seeking an experienced Automotive Service Advisor to join our Winchester, VA area team in a full-time role. You will welcome guests, translate concerns into repair orders, and coordinate with technicians to ensure accurate, timely service while maintaining clear communication with customers.

With 2+ years dealership experience preferred, you will recommend maintenance, build trust, and nurture long-term relationships.