Experienced Service Advisor - Flexible Hours & Benefits

Performance Ford of Somerville; Somerville (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Performance Ford of Somerville is seeking an experienced Service Advisor or Assistant Service Manager to greet customers, collect vehicle details, and schedule maintenance. The role emphasizes accurate estimating and clear communication of labor and parts charges.

The ideal candidate has Ford dealership exposure, a strong customer-service mindset, and the ability to work in a fast-paced environment while supporting a growing team.

Qualifications

• Minimum of 1 year in service department
• Past experience as a service advisor, assistant lane manager or service consultant
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Very energetic personality
• A desire for a long-term career with a growing organization
• Positive, friendly attitude
• High school diploma or equivalent

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Problem solving

Communication

Energetic personality

Willing to learn

Team player

Positive attitude

Interpersonal skills

Education

High school diploma or equivalent

Job description

Performance Ford of Somerville is seeking an experienced Service Advisor or Assistant Service Manager to greet customers, collect vehicle details, and schedule maintenance. The role emphasizes accurate estimating and clear communication of labor and parts charges.

The ideal candidate has Ford dealership exposure, a strong customer-service mindset, and the ability to work in a fast-paced environment while supporting a growing team.