Senior Service Advisor – Growth, Tech-Savvy Auto Service

Napleton's River Oaks Chrysler Jeep Dodge Ram; Lansing (IL); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

No cost college degree from Strayer

Paid Training

Discounts on products, services, and $

Growth opportunities

Résumé du poste

Napleton's River Oaks Chrysler Jeep Dodge Ram is seeking a Senior Service Advisor/Assistant Service Manager to partner with the Service Director. You will be the liaison between customers and technicians, presenting repair recommendations and helping drive department results.

This role offers an incentive-based pay range of $70,000-$100,000+ per year, medical/dental/vision, 401k, paid vacation, and strong growth opportunities within a family‑owned dealer group.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn new technology.
• Experience as automotive service advisor or service manager.
• Chrysler Dodge Jeep RAM experience is a plus.
• Willingness to undergo a background check.
• 18 years of age or older due to driving policy.

Responsabilités

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders with full transparency of cost and time estimates.
• Provide exceptional and timely communication, keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Connaissances

Customer service

Tech savvy

Service advisor experience

Chrysler Dodge RAM experience

Background check

Age 18+

Description du poste

Napleton's River Oaks Chrysler Jeep Dodge Ram is seeking a Senior Service Advisor/Assistant Service Manager to partner with the Service Director. You will be the liaison between customers and technicians, presenting repair recommendations and helping drive department results.

This role offers an incentive-based pay range of $70,000-$100,000+ per year, medical/dental/vision, 401k, paid vacation, and strong growth opportunities within a family‑owned dealer group.