Automotive Service Advisor

River Oaks Chrysler Jeep Dodge Ram; Lansing (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Incentive pay

Medical insurance

Dental insurance

Vision insurance

401K

Paid vacation

Strayer degree program

Discounts on vehicles/services

Ongoing training

Job summary

River Oaks Chrysler Jeep Dodge Ram in Lansing, IL is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and maintaining open, honest communication throughout the service process.

You will help customers select the right service plan, write repair orders with cost and time estimates, and ensure timely completion by coordinating with teams. The role offers strong growth within a large, family-owned dealer group.

Qualifications

• Exceptional customer service skills.
• Tech savviness and ability to learn and use technology.
• Previous automotive service advisor experience is a plus but not required.
• Willingness to undergo a background check and drug screen per local laws.
• 18+ years of age to comply with driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Communicate frequently with technicians and parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.
• Other duties as assigned.

Skills

Customer service

Communication

Tech savvy

Automotive service experience

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at River Oaks Chrysler Dodge Jeep RAM, the Service Advisor is a critical role, working as a liaison to our customers and technicians by presenting vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay ranges between $60,000-$90,000+ per year. This includes incentive-based pay, so your skill and effort drive your income!
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, Vision Insurance, and 401K
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• No cost, No Debt College Degree from Strayer University
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.