Growth‑Oriented Automotive Service Advisor | 65k-130k

Arlington Heights Cdjr; Arlington Heights (IL); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid vacation

Sick time

Discounts on vehicles

Ongoing training

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor stationed at Napleton's Arlington Heights Chrysler Dodge Jeep Ram in Arlington Heights, IL. This role acts as a liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

We offer a comprehensive benefits package including medical, dental, vision, 401K, paid vacation and sick time, vehicle discounts, and ongoing training.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn new technology.
• Previous automotive service advisor experience is a plus but not required.
• Willingness to undergo a background check and drug screen.
• 18+ years of age to comply with company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.
• Other duties as assigned.

Skills

Customer service

Tech savvy

Communication

Background check willing

Job description

The Ed Napleton Automotive Group is seeking a Service Advisor stationed at Napleton's Arlington Heights Chrysler Dodge Jeep Ram in Arlington Heights, IL. This role acts as a liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

We offer a comprehensive benefits package including medical, dental, vision, 401K, paid vacation and sick time, vehicle discounts, and ongoing training.