FORD SERVICE ADVISORFORD OF OAKLAND

Cardinale Automotive Group; Oakland (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k provided by Empower

Ancillary insurance by Allstate

FSA offered

Life insurance provided by Cardinale Automotive Group

Job summary

Cardinale Automotive Group is seeking a Ford Service Advisor in Oakland, Mississippi. The role involves overseeing service orders, ensuring prompt and courteous service, and taking ownership of the customer experience. Candidates must demonstrate excellent communication and time management skills.

We emphasize relationships and aim for outstanding customer satisfaction. Organizing work efficiently among technicians and maintaining service quality are key responsibilities. A clean driving record and ability to manage others are also required.

Qualifications

• Demonstrated ability to manage others effectively.
• A clean driving record and valid driver's license are required.
• Consistent record of service and sales success.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience.
• Distribute work between technicians efficiently.
• Maintain Customer Success Index at or above company standards.

Skills

Time management skills

Fantastic communication skills

Organized and friendly personality

Team oriented

Self-motivated

Ability to manage others

Job description

Ford Service Advisor

Cardinale Automotive Group is a world‑class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long‑lasting relationships. This means listening, caring and understanding. After forty years of success, we’re proud to call ourselves one of the nation’s top performing dealer groups.

What We Offer

• Health, Dental, and Vision offered after 90 days
  • Each year we look to provide the very best insurance we can offer.
  • 401k provided by Empower.
  • Ancillary insurance provided by Allstate.
  • FSA offered.
  • Life Insurance provided for and paid by Cardinale Automotive Group.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well‑groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self‑motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.