Senior Service Advisor - Customer Experience Leader

McKinney Buick GMC; McKinney (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Short/Long Term Disability Insurance

Flexible Spending Accounts

401K

Great Team Environment

Diverse team to work with

Job summary

Nissan of McKinney is seeking an Experienced Service Advisor to join our team. You will own the customer’s experience in the service lane, greet vehicle owners, and explain the repair process. The role welcomes individuals new to automotive but with strong customer service, retail, or hospitality backgrounds.

We value teamwork and a commitment to outstanding customer care. Expect to work in a diverse, supportive environment with opportunities to grow within the service department.

Qualifications

• Excellent communication and interpersonal skills for customer interactions.
• Strong time management to handle drive lane flow and scheduling.
• Organized, friendly personality with professional appearance.
• Proven ability to provide concierge-level service and resolve customer inquiries.

Responsibilities

• Own the customer experience in the service lane from greeting to repair explanation.
• Coordinate with technicians for scheduling and inventory needs.
• Ensure prompt, courteous service and maintain a positive dealership impression.
• Assist customers in person or by phone to address inquiries and concerns.

Skills

Communication skills

Time management

Organized personality

Customer service

Professional appearance

Team coordination

Job description

Nissan of McKinney is seeking an Experienced Service Advisor to join our team. You will own the customer’s experience in the service lane, greet vehicle owners, and explain the repair process. The role welcomes individuals new to automotive but with strong customer service, retail, or hospitality backgrounds.

We value teamwork and a commitment to outstanding customer care. Expect to work in a diverse, supportive environment with opportunities to grow within the service department.