Senior Service Advisor – Customer-Centric Auto Care

Bobbellford; Glen Burnie (MD); On-site; USD 50,000 - 95,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Health Savings Account (HSA) Eligible

Wellness Program

Dental and Vision Plans

401K

Disability and Life Insurance

Employee Car Purchase Program

Career Progression

Great Company Culture

Job summary

Bob Bell Hyundai in Glen Burnie, MD is seeking an experienced Service Advisor to join a busy Service Department. The role emphasizes customer interaction, accurate reporting, and coordination of vehicle maintenance and invoices.

The ideal candidate will have proven customer service results, prior service-advisor experience, and a strong work ethic. This full-time position offers a competitive salary with growth opportunities within a multi-dealership network.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

ADP/CDK experience

Tools

ADP/CDK

Job description

Bob Bell Hyundai in Glen Burnie, MD is seeking an experienced Service Advisor to join a busy Service Department. The role emphasizes customer interaction, accurate reporting, and coordination of vehicle maintenance and invoices.

The ideal candidate will have proven customer service results, prior service-advisor experience, and a strong work ethic. This full-time position offers a competitive salary with growth opportunities within a multi-dealership network.