Service Advisor - Busy Hyundai Dealership

Bob Bell Auto Group; Glen Burnie (MD); On-site; USD 50,000 - 95,000; Full time

Benefits offered by this job

Medical plans

HSA eligibility

Wellness program

Dental & Vision

401K

Disability & Life Insurance

Employee car program

Career progression

Great culture

Job summary

Bob Bell Hyundai in Glen Burnie, MD is seeking a Service Advisor for its busy Service Department. Experienced preferred, salary range $50,000-$95,000 per year depending on experience and performance.

You will greet customers, collect vehicle information, report symptoms, estimate costs, and communicate with customers throughout the day. A long-term career with a growing organization is possible.

Qualifications

• Proven track record of delivering exceptional customer satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.
• ADP/CDK computer experience a plus.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service excellence

Service advisor experience

High energy

Integrity

Tools

ADP/CDK experience

Job description

Bob Bell Hyundai is looking for a Service Advisor for it's busy Service Department!

Experienced preferred

Salary Range is $50,000-$95,000 (possibly negotiable based on experience and work performance).

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP/CDK computer experience a plus

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.