Senior Service Advisor: Drive Customer Joy & $100K+

Bob Bell Auto Group; Bel Air (MD); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical plan

Prescription drug plan

Health Savings Account

Wellness program

Dental plan

Vision plan

401K

Disability insurance

Life insurance

Employee car purchase program

Career progression

Great company culture

Job summary

Bob Bell Chevrolet in Bel Air, MD is seeking an experienced Service Advisor to join our Main Shop team. You will welcome customers, record vehicle information, convey concerns to technicians, and prepare accurate estimates for parts and labor.

This role offers the potential to earn $100K+ annually, a supportive culture, and benefits. Prior service advisory experience and strong communication skills are required to succeed in this position.

Qualifications

• Proven record of achieving high customer satisfaction.
• Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager (required).
• Strong communication and organizational skills.
• High energy, integrity, and professionalism.
• Desire for a long-term career with a growing organization.

Responsibilities

• Welcome customers promptly and professionally.
• Gather and record customer and vehicle information.
• Accurately communicate customer concerns and vehicle symptoms to technicians.
• Recommend maintenance and repair services based on age, mileage, and vehicle history.
• Prepare clear and accurate estimates for parts and labor.
• Set follow-up expectations and provide frequent status updates to customers.
• Track repair progress throughout the day to ensure timely service.
• Review final invoices to confirm accuracy with completed work.
• Explain services performed, recommendations, and charges to customers.

Skills

Customer service

Communication

Organization

Education

CDK software

Tools

CDK software

Job description

Bob Bell Chevrolet in Bel Air, MD is seeking an experienced Service Advisor to join our Main Shop team. You will welcome customers, record vehicle information, convey concerns to technicians, and prepare accurate estimates for parts and labor.

This role offers the potential to earn $100K+ annually, a supportive culture, and benefits. Prior service advisory experience and strong communication skills are required to succeed in this position.