Senior Service Advisor - Auto Care & Customer Excellence

Sonic Automotive, Inc.; Chamblee, Northern (GA, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Sonic Automotive, a leading automotive retailer, seeks a Service Advisor for Dyer & Dyer Volvo in Chamblee, GA. The role involves scheduling service, greeting customers, and providing accurate labor and parts estimates.

You will monitor repairs, communicate updates, and obtain proper approvals for additional work. Requirements include two years of service advisor experience, solid vehicle knowledge, excellent communication skills, and authorization to work in the USA.

Qualifications

• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Excellent oral and written communication skills.
• Must be authorized to work in the USA.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete written cost estimate for labor and parts; sets promised time.
• Monitors repair progress; communicates changes; obtains authorization for extra work.
• Test-drives when needed or refers to test technician.
• Maintains CSI at or above manufacturer/branch average.
• Advises customers on vehicle care per manufacturer specs and maintenance menus.
• Adheres to safety and regulatory policies.

Skills

Two years of Service Advisor exp

General vehicle knowledge

Excellent communication skills

Authorized to work in the USA

Job description

Sonic Automotive, a leading automotive retailer, seeks a Service Advisor for Dyer & Dyer Volvo in Chamblee, GA. The role involves scheduling service, greeting customers, and providing accurate labor and parts estimates.

You will monitor repairs, communicate updates, and obtain proper approvals for additional work. Requirements include two years of service advisor experience, solid vehicle knowledge, excellent communication skills, and authorization to work in the USA.