Service Advisor - Dyer & Dyer Volvo

Sonic Automotive, Inc.; Chamblee (GA); Hybrid; USD 127,000 - 173,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k

PTO

Training programs

Internal advancement

Personal Automotive Concierge Service

Job summary

Dyer & Dyer Volvo in Chamblee, GA, part of Sonic Automotive, is seeking a Service Advisor. You will schedule service appointments, greet customers, and provide accurate labor and parts estimates.

This mid-senior level role requires at least two years of Service Advisor experience, strong communication, and the ability to manage repairs, track progress, and obtain authorization for additional work. OTE targets reflect earning potential with benefits.

Qualifications

• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Excellent oral and written communication skills.
• Must be authorized to work in the USA.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Monitors repair progress and communicates changes to customers with proper authorization.
• Test-drives the vehicle or refers to the test technician as needed.
• Maintains CSI ratings at or above manufacturer/branch averages.
• Advises customers on vehicle care per manufacturers' specifications.

Skills

Service advisor experience

Vehicle knowledge

Communication skills

Work authorization USA

Job description

Service Advisor - Dyer & Dyer Volvo in Chamblee, GA at Sonic Automotive

Job Type: Other

Experience: Mid-Senior Level

About

At Dyer & Dyer Volvo, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

• On-Target Earnings (OTE): 150,000 / year
  • If meeting and exceeding service department quotas and goals

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Must be authorized to work in the USA
• Must perform duties and responsibilities in a safe manner
• Must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.