Elite Service Advisor: Grow with a Leading Auto Team

Sonic Automotive; Chamblee (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Dyer & Dyer Volvo, part of the Sonic Automotive family dealerships, is hiring a Service Advisor to join our team in Chamblee, GA. You will schedule appointments, greet customers, and develop accurate cost estimates while ensuring transparency and timely communication.

You will monitor repair progress, obtain authorization for additional work, perform or arrange test drives, and uphold customer satisfaction and safety standards.

Qualifications

• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Must be authorized to work in the USA
• Must pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Responsibilities

• Schedule service appointments and collect customer and vehicle data.
• Greet customers in a timely, friendly manner.
• Provide accurate written cost estimates for labor and parts.
• Monitor repair progress and obtain authorization for additional work.
• Test-drive vehicles or refer to a test technician as needed.
• Maintain CSI at or above the manufacturer/branch average.
• Advise customers on car care per manufacturer specifications.
• Adhere to safety policies and report accidents.

Skills

Communication skills

Professional appearance

Job description

Dyer & Dyer Volvo, part of the Sonic Automotive family dealerships, is hiring a Service Advisor to join our team in Chamblee, GA. You will schedule appointments, greet customers, and develop accurate cost estimates while ensuring transparency and timely communication.

You will monitor repair progress, obtain authorization for additional work, perform or arrange test drives, and uphold customer satisfaction and safety standards.