Service Advisor - Dyer & Dyer Volvo

Sonic-Automotive; Chamblee (GA); On-site; USD 75,000 - 160,000; Full time

Job summary

Dyer & Dyer Volvo, a Sonic Automotive family dealership in the Atlanta area, seeks an experienced Service Advisor to guide customers through service appointments, provide accurate estimates, and manage promised times. You will greet customers, monitor progress, and ensure proper authorization for additional repairs.

The role requires two years of Service Advisor experience, solid vehicle knowledge, and excellent communication skills, with a strong emphasis on safety and regulatory compliance.

Qualifications

• Two years of Service Advisor experience required.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Must be authorized to work in the USA.
• Must pass pre-employment testing including background checks, MVR, drug test, credit report.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete written cost estimate for labor and parts and sets promised time.
• Monitors repair progress and communicates any changes to customers with rationale.
• Test-drives the vehicle or coordinates with the test technician as needed.
• Maintains CSI at or above manufacturer/branch averages.
• Advises customers on vehicle care per manufacturer specs and maintenance menus.
• Follows safety policies and reports accidents promptly.

Skills

Service Advisor experience

Vehicle knowledge

Communication skills

Safety conscious

Job description

• Compensation: USD 75,000 - USD 160,000 - yearly
• On-Target Earnings (OTE): 150,000 / year
  • If meeting and exceeding service department quotas and goals

Company Description

At Dyer & Dyer Volvo, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Must be authorized to work in the USA.
• Must perform duties and responsibilities in a safe manner.
• Must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

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