Senior Service Advisor

O'Daniel Automotive Group; Fort Wayne (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Supportive environment

Job summary

O'Daniel Automotive Group's Audi Fort Wayne location is seeking a Service Advisor to bridge customers and our technicians. The role focuses on understanding repair needs, explaining options, and delivering accurate cost estimates at drop-off.

You will greet customers, coordinate with technicians, manage scheduling, and keep clients informed about progress and outcomes. A professional, courteous approach helps drive service excellence and repeat business.

Qualifications

• High school diploma or equivalent required.
• Experience in auto service or repair environment preferred.
• Excellent communication and scheduling abilities.

Responsibilities

• Greet customers and communicate service needs to technicians.
• Provide clear estimates of repair costs and time.
• Coordinate scheduling and service workflow in the shop.
• Keep customers informed about repair status and changes.
• Ensure compliance with safety and regulatory guidelines.
• Build strong relationships to encourage repeat business.

Skills

Customer communication

Scheduling

Warranty/estimates

Interpersonal skills

Education

High School diploma or equivalent

Job description

O'Daniel Automotive Group's Audi Fort Wayne location is seeking a Service Advisor to bridge customers and our technicians. The role focuses on understanding repair needs, explaining options, and delivering accurate cost estimates at drop-off.

You will greet customers, coordinate with technicians, manage scheduling, and keep clients informed about progress and outcomes. A professional, courteous approach helps drive service excellence and repeat business.