Experienced Detailer - Audi Fort Wayne

O'Daniel Automotive Group; Fort Wayne (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Supportive environment

Job summary

O'Daniel Automotive Group's Audi Fort Wayne location is seeking a Service Advisor to bridge customers and our technicians. The role focuses on understanding repair needs, explaining options, and delivering accurate cost estimates at drop-off.

You will greet customers, coordinate with technicians, manage scheduling, and keep clients informed about progress and outcomes. A professional, courteous approach helps drive service excellence and repeat business.

Qualifications

• High school diploma or equivalent required.
• Experience in auto service or repair environment preferred.
• Excellent communication and scheduling abilities.

Responsibilities

• Greet customers and communicate service needs to technicians.
• Provide clear estimates of repair costs and time.
• Coordinate scheduling and service workflow in the shop.
• Keep customers informed about repair status and changes.
• Ensure compliance with safety and regulatory guidelines.
• Build strong relationships to encourage repeat business.

Skills

Customer communication

Scheduling

Warranty/estimates

Interpersonal skills

Education

High School diploma or equivalent

Job description

service advisor - audi fort wayne

Service Advisor

Audi Fort Wayne, 5715 Illinois Road, Fort Wayne, IN, 46804

Summary

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. The duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer's range of services, and contacting customers to update them about their vehicle's repair status.

Duties and Responsibilities

• Greet customers and address their concerns to an available technician.
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Answer customer questions about service outcomes and consult with technicians when necessary.
• Inform customers about potential cost savings and warranty protections.
• Assist customers with deciding to fix their car through the dealership's shop or trading the vehicle in.
• Oversee and manage the service center's scheduling and workflow.
• Inform customers of changes in service or when their vehicle is ready to be picked up.
• Utilize all available information to ensure proper resolution of problems.
• Understand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Provide accurate time and cost estimates.
• Collect the necessary information pertaining to the request before processing the order.
• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines.
• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
• Provide clear and legible records for both customer and dealership use.
• Follow up with customers to ensure satisfaction.
• Strive to communicate effectively with customers as well as employees.

Education And Experience Requirements

• Education: Minimum of High School degree or equivalent preferred.
• Experience: Two years experience in an auto repair or parts facility preferred.

Physical and Work Demands

The physical and work demands listed below are representative of the demands on the job required to perform the primary duties and responsibilities successfully. Reasonable accommodations may be provided to enable the Service Advisor to perform the primary duties and responsibilities.

What You'll Do

• Greet customers and assist with their service needs.
• Provide clear communication between customers and technicians.
• Ensure an efficient and seamless service experience.

What We Offer

• Competitive pay and benefits
• Career Growth opportunities
• A supportive and dynamic work environment