Senior Server Support Tech – Per-Call Incentives

SmartRecruiters, Inc.; Moline (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices in Moline, IL seeks a Dynamic Server Support specialist to troubleshoot desktops, laptops, deskside, ESF and servers, and to interact with clients to resolve issues promptly.

You will handle service calls within SLAs, complete administrative tasks, maintain asset control, and report activity accurately while adhering to safety guidelines. Travel to client sites may be required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication

Client travel

Travel long distances

Lifting to 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

Tools

Repair knowledge

Job description

Worldwide TechServices in Moline, IL seeks a Dynamic Server Support specialist to troubleshoot desktops, laptops, deskside, ESF and servers, and to interact with clients to resolve issues promptly.

You will handle service calls within SLAs, complete administrative tasks, maintain asset control, and report activity accurately while adhering to safety guidelines. Travel to client sites may be required.