Senior Server & Desktop Support – Per-Call Incentives

SmartRecruiters, Inc.; Bellmawr (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Additional incentive per call closed

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to perform troubleshooting and repair across desktops, servers, and related equipment. The role involves direct interaction with clients, on-site visits, and timely response to service calls.

This senior position emphasizes strong communication, field service readiness, and adherence to safety policies, with 0–2 years experience and a valid driver's license preferred.

Qualifications

• Technical school certification or equivalent.
• 0-2 years of relevant experience.
• Customer service experience is a plus.
• Valid Driver’s License required.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the SLA.
• Meet established customer service satisfaction criteria.
• Complete administrative tasks for each call.
• Real-time reporting of all calls.
• Follow established policies and guidelines.
• Ensure control of assets and inventory.
• Report activity accurately and timely.
• Follow safety policies and guidelines.
• Additional duties as needed.

Skills

Customer communication

Field service

Troubleshooting

Time management

Lifting 50 lbs

Education

Technical school certification

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to perform troubleshooting and repair across desktops, servers, and related equipment. The role involves direct interaction with clients, on-site visits, and timely response to service calls.

This senior position emphasizes strong communication, field service readiness, and adherence to safety policies, with 0–2 years experience and a valid driver's license preferred.