Senior Server Field Engineer Enterprise Support

Super Micro Computer Spain, S.L.; Reno (NV); On-site; USD 91,000 - 134,000; Full time

Benefits offered by this job

Comprehensive benefits package

Potential participation in bonus programs

Equity award programs

Job summary

Super Micro Computer Spain, S.L. is hiring a Service Engineer in Reno, Nevada to provide fieldwork support and resolve server system issues. This role is critical in post-sales support, requiring strong technical aptitude and exceptional interpersonal skills.

The position entails troubleshooting, maintaining customer satisfaction, and training new service engineers. Ideal candidates should have at least 5 years of experience with server hardware and excellent communication skills. A comprehensive benefits package is provided along with a competitive salary range.

Qualifications

• Minimum of 5 years of experience in field support servicing complex X86 systems.
• Experience with large enterprises or certification in Windows and Linux environments is a plus.
• Full professional proficiency in English.

Responsibilities

• On-site and remote troubleshooting of Supermicro equipment.
• Drive customer satisfaction and manage repair/parts cycle times.
• Provide 2nd line support to resellers/distributors.

Skills

Technical communication

Server diagnostics

Customer service experience

Project management

Education

Bachelor's degree in Computer Science or equivalent

Associate degree in electrical technology

Tools

Windows

Linux

Supermicro servers

EMC equipment

DELL equipment

HP equipment

Job description

Super Micro Computer Spain, S.L. is hiring a Service Engineer in Reno, Nevada to provide fieldwork support and resolve server system issues. This role is critical in post-sales support, requiring strong technical aptitude and exceptional interpersonal skills.

The position entails troubleshooting, maintaining customer satisfaction, and training new service engineers. Ideal candidates should have at least 5 years of experience with server hardware and excellent communication skills. A comprehensive benefits package is provided along with a competitive salary range.