Senior Field Service Engineer - Enterprise Servers

Supermicro; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Supermicro is looking for a Service Engineer responsible for fieldwork at customer sites to resolve server system issues. This role demands excellent technical aptitude along with strong interpersonal skills, as it is vital for post-sales support.

The position requires troubleshooting, managing repairs, and ensuring high customer satisfaction. Ideal candidates should possess a background in engineering with at least 5 years of experience in field support and a relevant degree. A salary range of $70,000 to $100,000 is offered, commensurate with experience and qualifications.

Qualifications

• Minimum of 5 years experience in field support servicing complex X86 systems.
• Solid hardware system diagnostic skills.
• Full professional proficiency in English.

Responsibilities

• On‑site troubleshooting and resolving technical problems.
• Drive customer satisfaction through service excellence.
• Provide 2nd line support to the reseller/distributors.

Skills

Field support servicing

Technical communication

System diagnostics

On-site customer service

Education

Bachelor's degree in Computer Science or equivalent

Tools

Supermicro

EMC

DELL

HP

Job description

Supermicro is looking for a Service Engineer responsible for fieldwork at customer sites to resolve server system issues. This role demands excellent technical aptitude along with strong interpersonal skills, as it is vital for post-sales support.

The position requires troubleshooting, managing repairs, and ensuring high customer satisfaction. Ideal candidates should possess a background in engineering with at least 5 years of experience in field support and a relevant degree. A salary range of $70,000 to $100,000 is offered, commensurate with experience and qualifications.