Field Service Engineer - Enterprise Server Solutions

Support Revolution; Mesa (AZ); Hybrid; USD 70,000 - 87,000; Full time

Benefits offered by this job

Benefits package

Bonus programs

Equity awards

Job summary

Supermicro seeks a Service Engineer for fieldwork at customer sites to resolve and repair server systems. The role is part of the Global Service Team and requires strong technical aptitude and exceptional communication to support our field engineers and customers.

You will travel to customer sites, provide on-site and remote troubleshooting, and contribute to building a world-class field engineering organization while ensuring high customer satisfaction.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering preferred.
• 1+ years of experience in servicing complex X86 systems and parts.
• Work experience in a large enterprise or certification in Windows and Linux environments is a plus.
• Hands-on experience with servers (Supermicro, EMC, DELL, HP).

Responsibilities

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment.
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times.
• Ensure escalation situations are managed and corrected quickly and professionally.
• Provide 2nd line support to the reseller/distributors in all aspects of customer support.
• Have a very high level of enterprise solution product knowledge.
• Travel to the field to train and or resolve customer issues.
• Train new service engineers.

Skills

Server hardware

Communication

Windows/Linux

BIOS/Driver troubleshooting

Customer service

Education

Bachelor’s degree in CS/CE/EE

Associate degree in electrical tech

Job description

Supermicro seeks a Service Engineer for fieldwork at customer sites to resolve and repair server systems. The role is part of the Global Service Team and requires strong technical aptitude and exceptional communication to support our field engineers and customers.

You will travel to customer sites, provide on-site and remote troubleshooting, and contribute to building a world-class field engineering organization while ensuring high customer satisfaction.