Enterprise Server Field Engineer

Super Micro Computer Spain, S.L.; Memphis (TN); On-site; USD 70,304 - 100,000; Full time

Job summary

Super Micro Computer Spain, S.L. is seeking a Service Engineer based in Memphis, Tennessee, to provide fieldwork support for server systems. This role is essential for post-sales technical support, requiring technical aptitude and exceptional customer interaction skills. The ideal candidate has a strong background in service excellence and is ready to work in a fast-paced, dynamic environment.

The position requires a Bachelor’s degree in a related field, with at least one year of experience in support services. A comprehensive benefits package along with competitive salary ranging from $70,304 to $100,000 is offered.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent work experience preferred.
• Minimum of 1 year experience in field support.
• Emphasize break/fix experience and on-site customer service.

Responsibilities

• Troubleshoot and resolve technical problems on Supermicro equipment.
• Drive customer satisfaction through service excellence.
• Provide 2nd line support to resellers/distributors.

Skills

Technical communication skills

Hardware system diagnostics

Customer service experience

Break/fix experience

Ability to work in fast-paced environment

Education

Bachelor’s degree in Computer Science or related field

1+ years in field support

Certification in Windows/Linux

Tools

Server hardware (Supermicro, EMC, DELL, HP)

Linux

Job description

Super Micro Computer Spain, S.L. is seeking a Service Engineer based in Memphis, Tennessee, to provide fieldwork support for server systems. This role is essential for post-sales technical support, requiring technical aptitude and exceptional customer interaction skills. The ideal candidate has a strong background in service excellence and is ready to work in a fast-paced, dynamic environment.

The position requires a Bachelor’s degree in a related field, with at least one year of experience in support services. A comprehensive benefits package along with competitive salary ranging from $70,304 to $100,000 is offered.