Senior Seller Experience Programs Lead

Amazon; Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Sign-on payments & RSUs

Health insurance (medical, dental, vis

401(k) matching

Paid time off

Parental leave

Job summary

Amazon seeks a Senior Program Manager to own and drive the SP Satisfaction strategy, delivering measurable seller experience improvements. You will define program direction, work across organizations, and translate data into executive narratives to drive action.

You will lead cross-organizational stakeholder engagement, prepare executive reports, and ensure timely, actionable improvements in seller experience globally. This role blends data, strategy, and influence.

Qualifications

• 8+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience working cross functionally with tech and non-tech teams.
• Knowledge of general AI tools.
• Knowledge of Excel at an intermediate level (pivot tables, charts, lookups, etc.).
• 3+ years of communicating with and presenting to executive and senior audiences.
• 3+ years of leading large complex programs.
• Experience managing multiple projects and priorities in a fast-paced environment.

Responsibilities

• Define and manage the SP satisfaction program strategy, including goal-setting and roadmap reviews.
• Own executive-level reporting mechanisms for regular leadership reviews.
• Lead cross-organizational stakeholder engagement to align roadmaps and actions.
• Translate data and feedback into clear seller-backward narratives for leaders.
• Drive quarterly satisfaction updates and actionable leadership recommendations.
• Identify gaps between partner work and seller feedback to influence priorities.
• Coordinate with researchers and data scientists to ensure timely insights.
• Partner with Sr. Product Manager and Researchers to align product strategy with program goals.

Skills

8+ years program management

Data-driven improvements

End-to-end program ownership

Cross-functional collaboration

Knowledge of AI tools

Excel (pivot tables, advanced formulas

Executive communication

Leading large programs

Multi-project prioritization

Education

Master's degree or MBA in business/related field

Job description

Amazon seeks a Senior Program Manager to own and drive the SP Satisfaction strategy, delivering measurable seller experience improvements. You will define program direction, work across organizations, and translate data into executive narratives to drive action.

You will lead cross-organizational stakeholder engagement, prepare executive reports, and ensure timely, actionable improvements in seller experience globally. This role blends data, strategy, and influence.