Senior Self-Pay Collections Lead

Phoebe Putney Memorial Hospital, Inc.; Albany (GA); On-site; USD 52,000 - 75,000; Full time

Job summary

Phoebe Putney Memorial Hospital, Inc. in Albany, GA seeks a Supervisor for Patient Accounting Collections to oversee the collection of self-pay accounts and related receivables. You will resolve customer concerns and help reduce delinquency while guiding a team.

The role requires an associate degree or higher, 3+ years in healthcare collections, and CPAR certification within 1 year. Strong organizational and communication skills, plus proficiency with MS Office and collection software, are

Qualifications

• Associate's degree or equivalent with healthcare/collections experience required.
• 3+ years experience in a healthcare collections role required.
• CPAR (Certified Patient Account Rep) within 1 year of employment required.

Responsibilities

• Supervises the collection efforts for all self-pay accounts.
• Provides monthly reports on productivity, account status and collections.
• Maintains in-house payment plans and monitors bad debt activity.
• Ensures compliance with collection laws and payer policies.
• Delivers good customer service while securing payments.

Skills

Organization skills

Communication skills

Interpersonal skills

Customer relations

Analytical

Microsoft Office

Basic computer skills

Clerical skills

Education

Associate's degree in business or healthcare

High school diploma or GED + 4 years related experience

Tools

Predictive dialer

Collection software

MS Office

Job description

Phoebe Putney Memorial Hospital, Inc. in Albany, GA seeks a Supervisor for Patient Accounting Collections to oversee the collection of self-pay accounts and related receivables. You will resolve customer concerns and help reduce delinquency while guiding a team.

The role requires an associate degree or higher, 3+ years in healthcare collections, and CPAR certification within 1 year. Strong organizational and communication skills, plus proficiency with MS Office and collection software, are