Senior Collections Specialists

Phoebe Putney Health System; Albany, Northern (GA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Phoebe Putney Health System in Albany, GA supervises the collections of self-pay accounts and related receivables, aiming to resolve customer concerns and reduce delinquency. The role requires oversight of help desk routines, reporting, and policy adherence within the Patient Financial Services team.

The position emphasizes strong communication, organization, and analytical skills, with duties spanning monitoring collections, maintaining payment plans, and ensuring compliance with relevant laws

Qualifications

• Associate degree in Business or Healthcare required.
• Alternatively, HS Diploma or GED plus 4 years relevant experience.
• At least 3 years in a healthcare collections role required.

Responsibilities

• Supervise the collection efforts of all self pay accounts.
• Provide and maintain monthly reports on productivity, account status and collection efforts of in house and vendor accounts.
• Maintain and monitor in house payment plans.
• Monitor bad debt activities within the Patient Financial System to ensure policy guidelines are maintained.
• Understand collection laws and insurance payer issues.
• Utilize directives to secure payment for the organization.
• Review and monitor accounts for collection while providing good customer service.
• Collect payments in accordance with health system policies.
• Identify issues contributing to delinquency and report to the Manager.
• Send correspondence to customers to facilitate resolution.
• Locate and monitor overdue accounts using collection software.

Skills

Organization Skills

Communication Skills

Interpersonal Skills

Customer Relations

Mathematical

Analytical

Grammar

Written Instructions

Verbal Instructions

Computer Skills

Microsoft Office

Clerical Skills

Education

Associate's Degree - Business or Healthcare

HS Diploma or GED + 4 years experience

Job description

Job Summary

Responsible for the supervision of the collections of outstanding accounts receivable self pay dollars and other aspects of collections, resolving customer concerns and reducing the self pay account receivable delinquency.

Qualifications

Education and Experience

Associate's Degree - Business or Healthcare (Required)

or High School Diploma or GED and 4 years of additional relevant experience (Required)

Work Experience

Experience in a collections role within a health care setting or => 3 years Experience in a collections role within a health care setting (Required)

Organization Skills, Communication Skills, Interpersonal Skills, Customer Relations

Mathematical, Analytical, Grammar/Spelling, Red/Comprehend Written Instructions

Follow Verbal Instructions, Basic Computer Skills, Microsoft Office Skills and General Clerical Skills

Licenses and Certifications

CPAR (Certified Patient Account Rep) within 1year of employment (Required)

Essential Functions:

• Supervises the collection efforts of all self pay accounts
• Provides and maintains monthly reports on productivity, account status and collection efforts of in house and vendor accounts
• Maintains and monitors in house payment plans
• Monitors the bad debt activities within the Patient Financial System to ensure policy guidelines are maintained
• Understanding of collection laws as well as insurance payer and collection issues.
• Utilizes available statutory and regulatory directives to secure payment for the organization.
• Timely review and monitor assigned accounts for collection efforts while providing good customer service.
• Collect payments in accordance with health system policies.
• Identify issues or concerns that attribute to account delinquency and report to the Manager.
• Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account.
• Locate and monitor overdue accounts, using collection software and predictive dialer.

Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met.

Job Knowledge:

Possesses current and comprehensive skills and knowledge to perform all parts of the job effectively and efficiently. Exhibits ability to learn and apply new skills, professional knowledge, and expertise, as well as guide the team in learning new and applying new skills. Requires minimal day -to-day direction to perform responsibilities. Acts as a resource in the area of specialty and is able to share best practices and answer questions as needed.

Additional Duties

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
• Wears protective clothing and equipment as appropriate.