Education and Quality Assurance Spec.

Phoebe Putney Memorial Hospital, Inc.; Albany (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Phoebe Putney Memorial Hospital, Inc. is seeking a Revenue Cycle professional to oversee staff competency and monitor quality in the Patient Accounting area. You will analyze processes, design solutions, and support testing, implementation and documentation of improvements.

The role includes developing education for revenue cycle staff and assisting with auditing tools and corrective plans. Responsibilities focus on maintaining compliance with divisional standards while improving system

Qualifications

• Bachelor's or higher in a related field, or an Associate's with relevant experience.
• 3-4 years in an acute care hospital revenue cycle department with knowledge of Patient Access, Coding, Charge Entry/Audit and Patient Accounting.
• Certified Patient Account Representative (CPAR) within 12 months of hire.

Responsibilities

• Oversees the competency of staff performance and monitors quality and productivity standards.
• Analyzes departmental processes to implement enhanced system functionality.
• Develops and maintains an education program for revenue cycle staff; trains systems and processes.
• Assists management with audit tools and corrective action plans as needed.
• Ensures compliance with divisional standards and overall revenue cycle operations.

Skills

Patient Access

Coding

Charge Entry/Audit

Patient Accounting

Education

Bachelor's Degree in Related Field

Associate's Degree with 7-8 years experience

Job description

Job Number:32550Location:Phoebe North CampusStreet Address:2000 Palmyra RdCity, State:Albany, GeorgiaZip Code:31701Department:PPMH PATIENT ACCOUNTINGShift:DaysJob Type:Full timePosted Date:2025-09-23Job Description Summary:Oversees the competency of staff performance and monitors performance quality and productivity standards by reviewingsystem input and ensuring compliance to divisional standards. Analyzes departmental processes for the purpose ofimplementing enhanced system functionality. Assists in identifying problem causes, designing solutions, modifying theapplication or process, testing, implementation and documentation of the solution. Responsible for developing andmaintaining an education program for new and current revenue cycle employees, which may include systems and processtraining. Responsible for assisting management with the development of audit tools and processes and may also assist inthe development of corrective action plans as needed. Must have a thorough understanding of comprehensive RevenueCycle operationsDescription:GENERAL REQUIREMENTS Adheres to the hospital and departmental attendance and punctuality guidelines Performs all job responsibilities in alignment with the core values, mission and vision of the organization Performs other duties as required and completes all job functions as per departmental policies and procedures Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs) Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills. WORKING CONDITIONS General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids, or infectious organisms. May be required to change from one task to another of different nature without loss of efficiency or composure. Periods of high stress and fluctuating workloads may occur. May be scheduled as needed including overtimeEDUCATION REQUIREMENTS4 year / Bachelor's Degree in a related field, alternatively will accept an Associate's degree with 7-8 years of experience (Required) EXPERIENCE REQUIREMENTS3 - 4 years in an acute care hospital revenue cycle department with extensive knowledge of Patient Access, Coding, Charge Entry/Audit and Patient Accounting functions (Required) CERTIFICATIONS AND LICENSURES Required Certifications/Licensures: Certified Patient Account Representative (CPAR) within 12 months of hire