Senior Security TAM for Atlas AI SecOps

eSentire, Inc.; United States; On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Commission plan

Benefits package

RRSP/401K matching

Referral bonus

Job summary

eSentire, Inc. is seeking a Senior Technical Account Manager to serve as the technical authority and outcomes delivery lead for a portfolio of strategic customers.

You will own onboarding, platform optimization, security reviews, and incident response, translating Atlas AI capabilities into prioritized guidance while mentoring junior TAMs. You will engage VP/C-level stakeholders, drive service reviews, and coordinate across SOC, Product, and Engineering to ensure measurable security outcomes and

Qualifications

• 8+ years in customer success, technical support, technical account management, or a related IT/security role.
• Strong confidence managing strategic or complex accounts.
• Deep understanding of advanced SOC workflows, incident response, and investigation processes, plus SIEM, EDR/XDR, cloud security, and identity threats.
• Ability to speak credibly to a customer's broader security program and where eSentire fits.
• Expert knowledge of eSentire's platform and service portfolio.
• Ability to communicate technical complexity to any size audience, including executive stakeholders, equally well in a CISO briefing and a deep-dive configuration session.
• High autonomy and organizational discipline across a complex, multi-account portfolio.
• One advanced professional industry certification or SANS training (e.g., CISSP, CISM, GIAC); to be obtained if not held

Responsibilities

• Serve as the primary technical point of contact and trusted advisor to top accounts, including VP/C-level stakeholders, maintaining a Customer Success Plan that tracks measurable security outcomes.
• Lead technical check-ins, platform reviews, and Quarterly Service Reviews, independently leading discussions on service performance and escalation handling. Proactively monitor account health and mitigate risk before it escalates.
• Independently deliver the Architecture Review and advise on service configuration and architecture for complex environments
• Own complex and high-severity technical escalations end-to-end, coordinating across SOC, Product, and Engineering
• Guide customers through onboarding and ongoing optimization across their full tech stack (SIEM, EDR, XDR, cloud, identity)
• Deliver tuning recommendations, executive briefings, and enablement sessions tailored to each customer’s security maturity
• Lead customer-facing communication during active incidents, partnering with the SOC on post-incident maturity
• Assess risk and opportunity across your book of business, identify churn risk early, and build and execute a strategy against plan; work with Account Management peers on account planning for top accounts and influence renewal and expansion outcomes
• Report on key outcome metrics: detection efficacy, threat disruption rates, and Mean time to Contain (MTTC)
• Coach and mentor junior TAMs; contribute to the knowledge base, internal processes and playbooks; and lead cross-functional initiatives such as product feedback and GTM alignment

Skills

Strategic account management

SOC workflows

Incident response

SIEM/EDR/XDR

Cloud security

Executive communication

Education

Bachelor's degree in Cybersecurity/CS/IT

Tools

Salesforce

Gainsight

Security monitoring tools

Job description

eSentire, Inc. is seeking a Senior Technical Account Manager to serve as the technical authority and outcomes delivery lead for a portfolio of strategic customers.

You will own onboarding, platform optimization, security reviews, and incident response, translating Atlas AI capabilities into prioritized guidance while mentoring junior TAMs. You will engage VP/C-level stakeholders, drive service reviews, and coordinate across SOC, Product, and Engineering to ensure measurable security outcomes and