Senior TAM - SIEM & SecOps Strategy (Remote)

Openkrill

United States

Remote

USD 150,000 - 180,000

Full time

14 days+

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Job summary

Anomali is seeking a Senior Technical Account Manager (TAM) to lead customer adoption from onboarding to full production maturity across the US. You will translate technical usage into business value for executive stakeholders and drive successful security outcomes.

You will monitor usage, create dashboards, provide ROI insights, and advocate for customers with cross-functional teams. This role requires strong security domain knowledge and exceptional communication.

Qualifications

5+ years in technical customer success or similar role in SaaS or tech, esp. cybersecurity.
Proven experience presenting to senior security leadership and running QBRs/ERs.
Expertise with at least one SIEM and networking basics.
Experience in enterprise accounts, SecOps, and Threat Intel.

Responsibilities

Serve as an Anomali Platform power user and help customers succeed with the technology.
Own and drive the adoption lifecycle from onboarding to full production maturity.
Plan and lead QBRs/EBRs with executive stakeholders translating usage into business value.
Identify renewal/expansion signals from usage data and stakeholder relationships.
Address customer technical requests and proactively resolve issues.
Provide guidance to ensure successful usage and adoption.
Track account metrics and communicate progress to stakeholders.
Collaborate with Onboarding Engineers, Technical Support, and Product Management.