Manager, Strategic Operations and SCM~ Bellevue, WA

Samsung Electronics America; Bellevue (WA); On-site; USD 100,000 - 150,000; Full time

Job summary

Samsung Electronics America is seeking an SCM and Operations Manager to support the sales team by managing customer relationships and overseeing order processing and logistics operations.

The role emphasizes strong analytical skills, attention to detail, and a customer-focused mindset to drive operational excellence and satisfaction. It involves coordinating with internal teams and external partners to optimize processes and improve performance.

Qualifications

• Bachelor's degree in Supply Chain Management, Operations, Business, or a related field.
• Minimum 6 years of experience in supply chain management, operations, or a similar role.
• Strong analytical skills with the ability to manage complex data and processes.
• Excellent communication and interpersonal skills for effective collaboration with internal teams and external customers.
• Detail-oriented with a focus on accuracy and timeliness.
• Ability to work in a fast-paced environment and handle multiple priorities.

Responsibilities

• Manage Purchase Orders (POs) to ensure timely receipt, adjustments, and cancellations as needed.
• Track POs and monitor shipping schedules to ensure on-time delivery and address supply chain disruptions.
• Resolve operational challenges, including appointment pushouts, customer escalations, and out-of-stock situations.
• Collaborate with Amazon to support logistics programs and optimize processes for efficiency.
• Participate in strategic projects to improve operational workflows and customer satisfaction.

Skills

Analytical skills

Attention to detail

Customer-focused

Communication skills

Multitasking

Education

Bachelor's degree in Supply Chain Management, Operations, Business

Job description

Position Summary

Headquartered in Plano TX., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Role/Responsibilities: The SCM and Operations Manager plays a key role in supporting the sales team by managing customer relationships (Amazon/Costco) and overseeing order processing and logistics operations. This position ensures seamless communication between internal teams and external partners, resolves operational challenges, and contributes to strategic projects that enhance efficiency. The ideal candidate will possess strong analytical skills, attention to detail, and a customer-focused mindset to drive operational excellence and improve satisfaction.

Responsibilities include managing purchase orders, tracking shipments, resolving issues, and collaborating with internal and external stakeholders to maintain smooth operations. The role also involves participating in initiatives to optimize logistics programs and develop new processes for improved efficiency.

• Manage Purchase Orders (POs) to ensure timely receipt, adjustments, and cancellations as needed.
• Track POs and monitor shipping schedules to ensure on-time delivery and address supply chain disruptions.
• Resolve operational challenges, including appointment pushouts, customer escalations, and out-of-stock situations.
• Collaborate with Amazon to support logistics programs and optimize processes for efficiency.
• Participate in strategic projects to improve operational workflows and customer satisfaction.

Qualifications

• Bachelor's degree in Supply Chain Management, Operations, Business, or a related field.
• A minimum of 6 years of experience in supply chain management, operations, or a similar role.
• Strong analytical skills with the ability to manage complex data and processes.
• Excellent communication and interpersonal skills for effective collaboration with internal teams and external customers.
• Detail-oriented with a focus on accuracy and timeliness.
• Ability to work in a fast-paced environment and handle multiple priorities.

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including:

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 6 months)
• Wellness Incentives
• and many more.

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

To discover more, please visit our official newsroom at (https://news.samsung.com/global/).