Senior School Transportation Operations Leader

Durham School Services; Eastlake (OH); On-site; USD 60,000 - 95,000; Full time

Job summary

Durham School Services seeks a results‑oriented CSC leader to drive performance across local customer service centers. The role partners with regional leaders to develop operating plans, manage budgets and ensure a customer‑centric culture that emphasizes safety, service quality and strong partnerships with districts and communities.

Applicants should bring a Bachelor’s degree in business or management (MBA preferred) with at least 3 years of supervisory experience and P&L oversight.

Qualifications

• Bachelor’s degree in business administration, management or related field or 10 years of comparable experience; MBA preferred.
• At least 3 years of supervisory experience and P&L oversight.
• Proven ability to meet service delivery expectations including customer and safety.
• Bi-lingual abilities a plus.
• Knowledge of risk assessment to resolve customer issues which do not expose the Company to unnecessary risk.
• Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel.
• Knowledge of customer service best practices to build strong customer relationships.
• Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents.
• Knowledge of leadership and management practices and techniques.

Responsibilities

• Delivers overall performance and results for the CSC.
• Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives.
• Ensures the CSC is a customer-centric team focused on partnerships.
• Develops CSC plans and priorities to address resources and operational challenges as guided by the Regional Manager and SOPs.
• Communicates company values, strategies and objectives and solicits feedback.

Skills

Supervisory experience

P&L oversight

Customer service

Risk assessment

Leadership and management

Education

Bachelor’s degree in business administration or management

MBA preferred

Job description

Durham School Services seeks a results‑oriented CSC leader to drive performance across local customer service centers. The role partners with regional leaders to develop operating plans, manage budgets and ensure a customer‑centric culture that emphasizes safety, service quality and strong partnerships with districts and communities.

Applicants should bring a Bachelor’s degree in business or management (MBA preferred) with at least 3 years of supervisory experience and P&L oversight.