General Manager, CSC Operations & Growth

Summit School Services LLC; Waukee (IA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Holiday pay

PTO accrual

Retirement savings plan

Job summary

Durham School Services is seeking a seasoned operations leader to oversee the central service center (CSC) network, driving performance and aligning with regional goals. You will collaborate with executives to craft operating plans, manage budgets, and foster a customer-centric environment that emphasizes safety and service quality.

The role requires supervisory experience, P&L oversight, travel up to 10%, and a commitment to ethical business practices.

Qualifications

• Bachelor’s degree or equivalent experience with management focus
• Minimum 3 years of supervisory experience and P&L oversight
• Willingness to travel up to 10% and strong customer service focus
• Bi-lingual abilities a plus and risk management awareness

Responsibilities

• Delivers overall performance and results for the CSC
• Collaborates with leaders to align with business goals and create operating plans
• Ensures a customer-centric CSC culture and builds partnerships
• Develops CSC plans to address resource and operational challenges
• Reviews budgets and develops annual operating plans
• Directs, coaches and develops CSC staff to achieve required skills

Skills

Leadership

Communication

Bilingual (plus)

Education

Bachelor’s degree in business administration/management or related field

10–12 years of comparable experience; MBA preferred

Job description

Durham School Services is seeking a seasoned operations leader to oversee the central service center (CSC) network, driving performance and aligning with regional goals. You will collaborate with executives to craft operating plans, manage budgets, and foster a customer-centric environment that emphasizes safety and service quality.

The role requires supervisory experience, P&L oversight, travel up to 10%, and a commitment to ethical business practices.