Senior Scheduling & Operations Lead

Kenan Advantage Group (KAG); Irving (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Kenan Advantage Group (KAG) in Irving, TX seeks a senior operations scheduling leader responsible for executing daily plans, coordinating multiple teams, and performing deep-dive analysis of scheduling processes to drive efficiency.

You will partner with field personnel, load planners, and sales to fill capacity, improve KPIs such as on-time performance and claims reduction, and coach staff toward best practices while ensuring compliance with transportation regulations.

Qualifications

• High School diploma or equivalent; degree preferred.
• 5+ years of increasing experience in dispatch/scheduling.
• Knowledge of federal and state regulations pertaining to transportation industry.
• Demonstrated problem solving ability.
• Excellent written and oral communication.
• Excellent personal skills and positive attitude to create buy-in for changes.

Responsibilities

• Assist manager in development of daily operating plans
• Prevent and proactively work against claims through execution of daily operating plan
• Participate in the hiring, training, accountability, disciplining and continuous development of team personnel
• Collaborate with manager to facilitate and communicate team huddles
• Achieve KPIs related to volume generation, service performance, load ratio, and claims performance
• Review KPI scorecards, execute opportunities of improvement and coach team members
• Evaluate current scheduling plans for accuracy and KPIs, coach teams on issues
• Communicate with field personnel on driver/ staff coaching opportunities for KPIs
• Work with outside sales and internal customers on filling capacity
• Proactively communicate to customers on ETAs, sourcing issues, driver / equipment issues, and all other situations that impact business and document for internal tracking
• Engage daily on current shift, maximize KPIs and minimize issues by coordinating activities with Load Planner(s)
• Coordinate all efforts between Asset Specialists and Inventory Specialists to emphasize KPIs and growth

Skills

Problem solving

Written and verbal communication

Team collaboration

Regulatory knowledge (Transportation)

Customer service orientation

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Kenan Advantage Group (KAG) in Irving, TX seeks a senior operations scheduling leader responsible for executing daily plans, coordinating multiple teams, and performing deep-dive analysis of scheduling processes to drive efficiency.

You will partner with field personnel, load planners, and sales to fill capacity, improve KPIs such as on-time performance and claims reduction, and coach staff toward best practices while ensuring compliance with transportation regulations.