Onsite Senior Scheduling Operations Lead

KAG SERVICES INC; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

KAG SERVICES INC. in Irving, TX seeks a senior operations professional to drive daily dispatch and scheduling execution, coordinate multiple teams, and perform in-depth analysis of processes to improve efficiency.

You will partner with managers to develop daily operating plans, coach staff, and push KPI improvements for volume, service, load ratios, and claims performance while maintaining strong communication with field personnel and external customers.

Qualifications

• High School diploma or equivalent business experience; degree preferred.
• 5+ years of increasing experience in dispatch/scheduling.
• Knowledge of federal and state regulations pertaining to transportation industry.
• Demonstrated problem solving ability.
• Ability to work well in teams with staff and contractors from all departments.
• Excellent written and oral communication.
• Excellent personal skills and positive attitude to create buy-in for changes.

Responsibilities

• Assist manager in development of daily operating plans.
• Prevent and proactively work against claims through execution of daily operating plan.
• Participate in the hiring, training, accountability, disciplining and continuous development of team personnel.
• Collaborate with manager to facilitate and communicate team huddles.
• Achieve KPIs related to volume generation, service performance, load ratio, and claims performance.
• Review KPI scorecards, execute opportunities of improvement and coach team members.
• Evaluate current scheduling plans for accuracy and KPIs, coach teams on issues.
• Communicate with field personnel on driver/ staff coaching opportunities for KPIs.
• Act as first point of contact for external customer questions, issues or requests (day deals).
• Work with outside sales and internal customers on filling capacity.
• Proactively communicate to customers on ETAs, sourcing issues, driver / equipment issues, and all other situations that impact business and document for internal tracking.
• Engage daily on current shift, maximize KPIs and minimize issues by coordinating activities with Load Planner(s).
• Coordinate all efforts between Asset Specialists and Inventory Specialists to emphasize KPIs and growth.

Skills

Dispatcher/Scheduling experience

KPI optimization

Team coordination

Problem solving

Communication

Education

High School diploma

Degree preferred

Job description

KAG SERVICES INC. in Irving, TX seeks a senior operations professional to drive daily dispatch and scheduling execution, coordinate multiple teams, and perform in-depth analysis of processes to improve efficiency.

You will partner with managers to develop daily operating plans, coach staff, and push KPI improvements for volume, service, load ratios, and claims performance while maintaining strong communication with field personnel and external customers.