Senior Scale Onboarding & Activation Manager

Ramp; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Ramp is looking for an early member of theScaled Customer Activation team to own onboarding, activation, and early growth for Ramp’s self-service customers. You will help build and refine Ramp’s International Customer Success function and shape the scaled customer implementation motion to drive activation.

As a trusted advisor, you will become an expert in Ramp’s integration options, oversee onboarding at scale, and partner with Product to turn feedback into action.

Responsibilities

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn drive efficient, thorough, and complete onboarding of new Ramp customers at scale
• Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
• Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
• Identify areas of opportunity where we could automate and scale t

Job description

Ramp is looking for an early member of theScaled Customer Activation team to own onboarding, activation, and early growth for Ramp’s self-service customers. You will help build and refine Ramp’s International Customer Success function and shape the scaled customer implementation motion to drive activation.

As a trusted advisor, you will become an expert in Ramp’s integration options, oversee onboarding at scale, and partner with Product to turn feedback into action.