Customer Activation Manager | Scaled

Ramp; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Ramp is seeking a customer success professional to drive onboarding, activation, and growth for self-service customers. As an early team member, you will help shape Ramp’s Customer Success organization and define a scalable onboarding motion to drive activation and retention.

You will become an expert in Ramp’s product integration options and lead onboarding for new customers at scale, managing SMB accounts 1:1 and coordinating with Product to address feedback and pain points.

Qualifications

• Onboarding and activation of self-service customers.
• Ability to handle multiple SMB accounts and scale onboarding.
• Collaboration with Product to channel customer feedback.

Responsibilities

• Become an expert in Ramp's integration and configuration options to enable scalable onboarding.
• Directly own micro-SMB and SMB accounts 1:1 to ensure onboarding within 60 days.
• Balance priorities across tasks and provide proactive outreach during implementation.

Job description

About Ramp

Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.

What You’ll Do

Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed Identify areas of opportunity where we could automate and scale the onboa