Scaled Account Manager — Drive AI Adoption for Mission-Driven orgs

WinsAbove; New York (NY); On-site; USD 223,000 - 290,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching

Generous vacation leave

Flexible hours

Office space

Job summary

Anthropic is seeking a Scaled Account Manager in Beneficial Deployments to own nonprofit and education customer books from activation to ongoing value realization. You will work with Claude to automate routine tasks, and you will engage executives across universities and organizations to identify impactful AI use cases and measurable success.

The role emphasizes strategic conversations, growth of adoption, and building repeatable programs, with a dynamic path as automation expands

Qualifications

• 3+ years in account management or customer success with nonprofit or higher education organizations.
• Proven ability to grow retention and drive adoption of new technology.
• Experience using AI in daily work with demonstrable workflow.
• Ability to structure problems and create clear plans quickly.
• Experience leading multi-stakeholder programs.

Responsibilities

• Own a named nonprofit/education customer book end-to-end, including retention, seat growth, and expansion.
• Drive activation and weekly usage for priority customers in fundraising, grant writing, reporting, and program operations.
• Automate routine tasks with Claude and share learnings with the team.
• Engage with executives and IT/academic leaders to identify impactful use cases and define success.
• Develop scalable programs and playbooks when multiple customers share common problems.
• Represent the book to Product, Marketing, Support, and Operations to resolve customer issues.

Skills

Account management

Nonprofit experience

AI automation

Relationship growth

Executive alignment

Job description

Anthropic is seeking a Scaled Account Manager in Beneficial Deployments to own nonprofit and education customer books from activation to ongoing value realization. You will work with Claude to automate routine tasks, and you will engage executives across universities and organizations to identify impactful AI use cases and measurable success.

The role emphasizes strategic conversations, growth of adoption, and building repeatable programs, with a dynamic path as automation expands