Senior SAP IS-U Device & Work Management Leader

EY; Jacksonville (FL); On-site; USD 143,000 - 262,000; Full time

Job summary

EY is seeking an SAP IS-U Device and Work Management Functional Manager to lead the end-to-end design and delivery of SAP IS-U Device and Work Management solutions for utility clients in the United States. You will own the device and work management workstream, define the functional approach, and align SAP IS-U processes with metering and field operations to support reliable utility operations.

You will guide functional teams and collaborate with business, technical, vendor, and program

Qualifications

• Bachelor’s degree required.
• Typically 4–6 years of SAP IS-U or SAP Utilities experience with substantial hands-on experience in Device Management, Work Management, meter reading, or related field processes.
• 3+ years leading a functional workstream or team.
• Proven experience owning SAP IS-U Device and Work Management solution design and delivery through implementation, testing, deployment, and stabilization.
• Experience designing and delivering solutions across device lifecycle management, meter reading, service orders, field-work processes, and operational controls.
• Experience integrating SAP IS-U with related utility systems and capabilities such as AMI/MDMS, EDM, GIS, inventory, SAP Plant Maintenance, and mobile workforce solutions.
• Experience leading requirements gathering, fit-gap analysis, solution workshops, functional design, testing, defect resolution, cutover, and operational readiness activities.
• Experience governing cross-functional integrations, testing, cutover, and operational readiness within complex utility transformation programs.
• Experience leading cross-functional teams, managing dependencies and risks, and driving decisions with business and technology stakeholders.
• Strong leadership, communication, planning, and stakeholder-management skills.

Responsibilities

• Owning the SAP IS-U Device and Work Management workstream, including scope, target processes, solution decisions, delivery plans, quality, risks, and outcomes from discovery through deployment and post-go-live stabilization.
• Defining and governing the functional design for device lifecycle management, meter reading, field service, work execution, and operational controls.
• Leading requirements gathering, fit-gap assessments, solution workshops, and design reviews to translate utility metering, field operations, and business requirements into scalable and maintainable SAP IS-U solutions.
• Driving end-to-end integration across SAP IS-U and related platforms, including AMI, MDMS, EDM, GIS, inventory, SAP Plant Maintenance, and mobile workforce solutions.
• Leading the design and delivery of device and field-work processes, including device lifecycle, meter reading, service orders, field execution, exception processing, and operational handoffs.
• Managing cross-workstream dependencies with Billing, Customer Service, Data Conversion, and other workstreams to ensure alignment across end-to-end utility processes.
• Developing and overseeing functional specifications, solution documentation, configuration standards, and design decisions to ensure consistency and quality across the workstream.
• Leading and coaching functional consultants, coordinating technical and vendor teams, establishing clear ownership, and driving timely resolution of issues.
• Overseeing end-to-end testing and defect resolution for meter-to-cash processes, field completion, device and meter-reading scenarios, exception processing, integrations, and handoffs.
• Managing workstream scope, estimates, dependencies, risks, stakeholder decisions, and escalations with clear options and impacts to leadership.
• Leading cutover, reconciliation, training, production readiness, support transition, and post-go-live stabilization activities.
• Building trusted relationships with client stakeholders and providing functional guidance on SAP IS-U Device and Work Management capabilities and transformation priorities.

Skills

SAP IS-U Device and Work Management

Device lifecycle management

Meter reading

Field-work processes

Leadership

Stakeholder management

Communication skills

Education

Bachelor’s degree

Tools

SAP IS-U

AMI/MDMS integration

GIS

Job description

EY is seeking an SAP IS-U Device and Work Management Functional Manager to lead the end-to-end design and delivery of SAP IS-U Device and Work Management solutions for utility clients in the United States. You will own the device and work management workstream, define the functional approach, and align SAP IS-U processes with metering and field operations to support reliable utility operations.

You will guide functional teams and collaborate with business, technical, vendor, and program