Senior SAP ERCS Manager, Utilities & Customer Transformation

Accenture PLC; Cleveland (OH); On-site; USD 87,000 - 235,000; Full time

Benefits offered by this job

Impactful projects with leadingclients

Collaborative work culture

Competitive compensation and benefits

Job summary

Accenture is seeking a senior utilities consulting professional in Cleveland to lead strategic engagements with energy retailers and customer service initiatives. You will partner with senior clients to drive digital transformation, improve operations, and grow revenue while managing delivery and teams.

Requirements include 5+ years in utilities/customer transformation, 3+ years with SAP, Meter-to-Cash expertise, and willingness to travel up to 100%. A bachelor’s degree or equivalent is required.

Qualifications

• Minimum of 5 years in Utility Industry and Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 3 years of functional experience in/with SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives .
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work

Skills

Leadership

Client relationship

Change management

Strategic thinking

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Accenture is seeking a senior utilities consulting professional in Cleveland to lead strategic engagements with energy retailers and customer service initiatives. You will partner with senior clients to drive digital transformation, improve operations, and grow revenue while managing delivery and teams.

Requirements include 5+ years in utilities/customer transformation, 3+ years with SAP, Meter-to-Cash expertise, and willingness to travel up to 100%. A bachelor’s degree or equivalent is required.