Senior SAP CIS & Utilities Transformation Director

Accenture PLC; Cleveland (OH); On-site; USD 151,000 - 347,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays and time off

Job summary

Accenture seeks a senior leader to drive large-scale transformation programs in Energy Retail and Customer Operations from Cleveland. You will shape strategy, lead SAP CIS implementations, and guide end-to-end modernization across meter-to-cash and billing domains.

You will act as a trusted advisor to C-suite executives, oversee multi-disciplinary teams, and craft market-leading offerings while expanding client relationships and delivering measurable business impact.

Qualifications

• At least 12 years of experience in the Utilities sector.
• Extensive experience leading large-scale transformation programs, including SAP CIS implementations and broader customer and billing modernization initiatives.
• Proven ability to operate as a senior client advisor with executive stakeholder influence.
• Strong consulting and commercial acumen, including managing engagements and delivering measurable outcomes.
• Deep expertise in digital transformation and customer experience using data, analytics, and AI.
• Demonstrated ability to originate and close new business and expand client accounts.
• Exceptional communication and storytelling skills for executive audiences.
• Experience leading and developing senior teams with mentorship and inclusion.
• Bachelor's degree or equivalent work experience; 12 years minimum (6 years if Associate).

Responsibilities

• Lead large-scale transformation programs across Energy Retail and Customer Operations, guiding strategy to execution with a focus on digital transformation and operational performance.
• Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction and business outcomes.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation with innovative perspectives.
• Originate and lead complex sales pursuits, shaping deals and closing high-impact opportunities.
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes and responsible for scope, timeline and budget.
• Collaborate across Accenture’s ecosystem to deliver integrated, cross-functional solutions.

Skills

Utilities expertise

Leadership

Executive advisory

Digital transformation

Data & AI

Education

Bachelor's degree or equivalent

Tools

SAP CIS

Job description

Accenture seeks a senior leader to drive large-scale transformation programs in Energy Retail and Customer Operations from Cleveland. You will shape strategy, lead SAP CIS implementations, and guide end-to-end modernization across meter-to-cash and billing domains.

You will act as a trusted advisor to C-suite executives, oversee multi-disciplinary teams, and craft market-leading offerings while expanding client relationships and delivering measurable business impact.