Senior SAP ERCS Lead – Utilities Transformation

Accenture; Saint Petersburg (FL); On-site; USD 150,000 - 434,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Bonuses

Paid holidays

Job summary

Accenture seeks a senior Utilities Transformation leader to guide end-to-end programs across Energy Retail and Customer Operations. You will shape strategy, manage multi-disciplinary teams, and partner with C-suite executives to deliver measurable outcomes in digital customer engagement and billing modernization.

The role emphasizes advisory leadership, program governance, and the development of market-leading offerings, with significant travel across client sites as needed.

Qualifications

• At least 12 years of experience in the Utilities sector, with deep expertise in Energy Retail, Customer Operations, and Meter-to-Cash transformation.
• Extensive experience leading large-scale transformation programs, including SAP CIS implementations and broader customer and billing modernization initiatives.
• Proven ability to operate as a senior client advisor, building relationships with executive stakeholders and influencing strategic decisions.

Responsibilities

• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, focusing on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain.
• Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction and aligning transformation initiatives with business outcomes.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation, including data/AI-enabled operations and digital channels.
• Originate and lead complex sales pursuits, shaping deal strategy and closing high-impact opportunities for practice growth.
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes and accountable program governance.

Skills

Executive advisory

Digital transformation

Customer experience

Data & AI

Stakeholder management

Sales leadership

Leadership

Education

Bachelor's degree or equivalent

Tools

SAP CIS

Job description

Accenture seeks a senior Utilities Transformation leader to guide end-to-end programs across Energy Retail and Customer Operations. You will shape strategy, manage multi-disciplinary teams, and partner with C-suite executives to deliver measurable outcomes in digital customer engagement and billing modernization.

The role emphasizes advisory leadership, program governance, and the development of market-leading offerings, with significant travel across client sites as needed.