SAP ERCS Utilities Transformation Director

Accenture; New York (NY); On-site; USD 151,000 - 434,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Paid holidays & PTO

Job summary

Accenture is a leading global professional services company helping clients reinvent through AI-enabled solutions. We seek a senior leader in Utilities, focusing on Energy Retail and Customer Operations, with deep transformation experience and a strong executive advisory track record.

Role involves leading end-to-end programs, shaping market offerings, and driving growth across the meter-to-cash value chain. Travel may be required as projects demand.

Qualifications

• At least 12 years of experience in the Utilities sector, especially Energy Retail and Customer Operations.
• Strong track record leading large transformation programs and SAP CIS implementations.
• Proven ability to advise executives, manage P&L, and drive measurable outcomes.

Responsibilities

• Lead large-scale transformation programs across Energy Retail and Customer Operations.
• Shape strategy through execution with focus on digital transformation and customer experience.
• Advise C-suite executives, influence priorities, and align initiatives to business outcomes.
• Originate and close new business, contributing to practice growth.
• Oversee multi-disciplinary teams, ensure quality and accountability, manage timelines and budgets.
• Collaborate across Accenture ecosystem to deliver integrated cross-functional solutions.

Skills

Energy Retail

Customer Operations

Meter-to-Cash

Transformation programs

Data & AI

Executive stakeholder management

Leadership & coaching

Education

Bachelor's degree or equivalent

12+ years utilities domain experience

Tools

SAP CIS

Job description

Accenture is a leading global professional services company helping clients reinvent through AI-enabled solutions. We seek a senior leader in Utilities, focusing on Energy Retail and Customer Operations, with deep transformation experience and a strong executive advisory track record.

Role involves leading end-to-end programs, shaping market offerings, and driving growth across the meter-to-cash value chain. Travel may be required as projects demand.