Senior SAP Cloud Service Delivery Lead

SAP SE; Newtown Square (Delaware County); Híbrido; USD 117 000 - 246 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Great benefits

Career growth

Resumo da oferta

SAP SE in Philadelphia area seeks a Senior Service Delivery Specialist in Enhanced Operations Service to safeguard and optimize customers' SAP Enterprise Cloud services. You will be the primary contact for EOS delivery teams and coordinate with CDMs/TSMs to ensure high‑quality service delivery.

You bring 10+ years in IT with SAP BASIS, Linux server expertise, and strong collaboration skills to drive improvements, manage escalations, and shape roadmaps with Product Development.

Qualificações

• Bachelor's degree or higher in Computer Science, Engineering, or Information Management
• 10+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS)
• Minimum of 8years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase
• Advanced technical background in Linux-based server operating systems
• Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

Responsabilidades

• Serve as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.
• Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
• Collaborate with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
• Collaborate with Product Development and support for roadmap, feature and bug fixes.
• Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.

Conhecimentos

SAP technologies

Linux servers

SAP HANA/Sybase

Incident/Problem management

Customer collaboration

English communication

Formação académica

Bachelor's degree or higher in Computer Science, Engineering, or Information Management

Ferramentas

OpenText

Convergent Charging

Convergent Mediation

Web Dispatcher

BusinessObjects

Descrição da oferta de emprego

SAP SE in Philadelphia area seeks a Senior Service Delivery Specialist in Enhanced Operations Service to safeguard and optimize customers' SAP Enterprise Cloud services. You will be the primary contact for EOS delivery teams and coordinate with CDMs/TSMs to ensure high‑quality service delivery.

You bring 10+ years in IT with SAP BASIS, Linux server expertise, and strong collaboration skills to drive improvements, manage escalations, and shape roadmaps with Product Development.