Senior Sanctions Operations Lead, Center of Excellence

Bank of America; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking an Operations Team Lead to oversee an on-site team, ensuring deadlines are met and processes run smoothly. You will guide staff, address complex problems, and coordinate with multiple sites to achieve daily goals.

The role requires strong risk awareness, attention to detail, and the ability to adapt in a fast-paced environment. Shift is 1st and hours are 40 per week, with standard office expectations.

Qualifications

• Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts.
• Analytical and detail oriented.
• Highly motivated to succeed in a fast-paced environment.
• Ability to prioritize, use own initiative and be flexible.
• Good oral and written communications skills.
• Ability to work under pressure, meet deadlines and navigate change.
• PC proficiency and excellent Keyboarding/Typing skills.
• Ability to work independently, as well as, within a team.
• Must have a strong risk framework and approach.
• Knowledge of Excel, Word, Outlook

Responsibilities

• Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports.
• Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures.
• Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager.
• Monitor work flow and team progress, provide feedback to manager/team.
• Monitor escalations received from Lines of business and response in timely manner.
• Coordinate with other sites/regions to ensure daily SSCOE goals are met.
• Provide training to new hires and up skill training to existing associates.
• Ensure existing training is updated appropriately to adjust for changes in environment over time.
• Participates in projects as required.
• Resolves day-to-day problems and executes deliverables within the business unit.
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
• Manages team workload and provides oversight and direction to team.
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities.
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Skills

Leadership Development

Performance Management

Process Management

Process Performance Management

Talent Development

Account Management

Client Management

Customer Service Management

Relationship Building

Business Operations Management

Policies, Procedures, and Guidelines

Risk Management

Job description

Bank of America is seeking an Operations Team Lead to oversee an on-site team, ensuring deadlines are met and processes run smoothly. You will guide staff, address complex problems, and coordinate with multiple sites to achieve daily goals.

The role requires strong risk awareness, attention to detail, and the ability to adapt in a fast-paced environment. Shift is 1st and hours are 40 per week, with standard office expectations.