Sr Operations Team Lead - Sanctions Screening Center of Excellence

Bank of America; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Bank of America is seeking a Team Lead to oversee operations, coordinating on-site and off-site staffing while ensuring adherence to procedures and risk controls. You will guide staff, manage workload, and drive process improvements across functions.

The role emphasizes leadership, training, and collaboration within a fast-paced banking environment, with a focus on delivering reliable service and supporting regulatory compliance.

Qualifications

• Minimum of 1 year leadership experience
• Experience in Global Banking & Markets business process is desirable
• Strong analytical and detail-oriented mindset
• Excellent written and verbal communication skills
• Ability to manage priorities and work under pressure
• Proven ability to work both independently and in a team
• Demonstrates risk awareness and adherence to controls

Responsibilities

• Identifies, analyzes, and resolves complex problems within procedures.
• Leads on-site and off-site staffing with no direct reports.
• Reviews operational procedures and enforces compliance.
• Provides guidance to staff and handles escalation to senior managers.
• Monitors workflow and team progress; provides feedback to management.
• Coordinates with other sites/regions to meet daily goals.
• Delivers training to new hires and upskills existing staff.
• Ensures training materials stay up-to-date with changing environments.
• Participates in projects and implements process improvements.
• Keeps internal, operational, and financial controls within risk framework.

Skills

Leadership Development

Performance Management

Process Management

Process Performance Management

Talent Development

Account Management

Client Management

Customer Service Management

Relationship Building

Business Operations Management

Policies, Procedures, and Guidelines

Risk Management

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Key Responsibilities

• Identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager.
• Having an understanding of foundational operations and familiarity in a specific product line.

Responsibilities

• Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports.
• Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures.
• Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager.
• Monitor work flow and team progress, provide feedback to manager/team.
• Monitor escalations received from Lines of business and respond in timely manner.
• Coordinate with other sites/regions to ensure daily SSCOE goals are met.
• Provide training to new hires and upskill training to existing associates.
• Ensure existing training is updated appropriately to adjust for changes in environment over time.
• Participates in projects as required.
• Resolves day-to-day problems and executes deliverables within the business unit.
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
• Manages team workload and provides oversight and direction to team.
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities.
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit.

Required Qualifications

• Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts
• Analytical and detail oriented.
• Highly motivated to succeed in a fast-paced environment.
• Ability to prioritize, use own initiative and be flexible.
• Good oral and written communications skills.
• Ability to work under pressure, meet deadlines and navigate change.
• PC proficiency and excellent Keyboarding/Typing skills.
• Ability to work independently, as well, within a team.
• Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business.
• Successful candidate MUST have a strong risk framework and approach.
• Knowledge of Excel, Word, Outlook.
• Overtime as required.
• Schedule is Monday - Friday 9am-6pm.

Desired Qualifications

• 1+ year leadership experience
• Experience in Global Banking & Markets business process
• Excels in working among diverse viewpoints to determine the best path forward
• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results.
• Makes timely and fact based decisions
• Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
• Is intellectually curious; constantly seeks to learn and advance his/her knowledge
• Team player attitude, enthusiasm and commitment
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills

• Leadership Development
• Performance Management
• Process Management
• Process Performance Management
• Talent Development
• Account Management
• Client Management
• Customer Service Management
• Relationship Building
• Business Operations Management
• Policies, Procedures, and Guidelines
• Risk Management

Shift

1st shift (United States of America)

Hours Per Week

40

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!