Sr Operations Team Lead - Sanctions Screening Center of Excellence

NBMBAA; Charlotte (NC); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Bank of America in Charlotte, NC seeks an Operations Team Lead to oversee the Operations team, ensure deadlines are met, and coordinate tasks. You will analyze complex problems, provide guidance, and enforce procedures across the unit.

Responsibilities include staff guidance, training, process improvements, and risk-aware decision making. Strong communication and MS Office skills are required; overtime may be needed.

Formación

• Analytical and detail oriented; able to process complex information
• Strong written and verbal communication skills
• Ability to prioritize, adapt to changes, and meet deadlines
• Proficient with MS Office (Excel, Word, Outlook)
• Work independently as well as in a team setting
• Experience handling risk-related processes and following a risk framework
• Overtime may be required; schedule is Mon-Fri 9am-6pm

Responsabilidades

• Owns team lead responsibilities and coordinates on-site and off-site staffing
• Reviews procedures and enforces adherence to operations policies
• Guides staff and handles exceptions, escalating complex issues to a senior manager
• Monitors workflow and provides feedback to management
• Manages escalations from Lines of Business and responds promptly
• Coordinates with other sites/regions to meet daily goals
• Trains new hires and upskills existing staff
• Keeps training updated as environments evolve
• Participates in projects and implements process improvements
• Maintains controls and adheres to bank policies and risk appetite
• Evaluates efficiencies and identifies opportunities for improvement

Conocimientos

Analytical

Detail oriented

Prioritization

Communication

Risk management

Excel

Outlook

Word

Independent

Team player

Herramientas

Excel

Word

Outlook

Descripción del empleo

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Responsibilities:

• Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports
• Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
• Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
• Monitor work flow and team progress, provide feedback to manager/team
• Monitor escalations received from Lines of business and response in timely manger
• Coordinate with other sites/regions to ensure daily SSCOE goals are met
• Provide training to new hires and up skill training to existing associates
• Ensure existing training is updated appropriately to adjust for changes in environment over time
• Participates in projects as required
• Resolves day-to-day problems and executes deliverables within the business unit
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Manages team workload and provides oversight and direction to team
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Required Qualifications:

• Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts
• Analytical and detail oriented.
• Highly motivated to succeed in a fast-paced environment
• Ability to prioritize, use own initiative and be flexible
• Good oral and written communications skills.
• Ability to work under pressure, meet deadlines and navigate change
• PC proficiency and excellent Keyboarding/Typing skills.
• Ability to work independently, as well as, within a team.
• Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach
• Knowledge of Excel, Word, Outlook
• Overtime as required
• Schedule is Monday - Friday 9am-6pm

Desired Qualifications:

• 1+ year leadership experience
• Experience in Global Banking & Markets business process
• Excels in working among diverse viewpoints to determine the best path forward
• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
• Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
• Is intellectually curious; constantly seeks to learn and advance his/her knowledge
• Team player attitude, enthusiasm and commitment
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Leadership Development
• Performance Management
• Process Management
• Process Performance Management
• Talent Development
• Account Management
• Client Management
• Customer Service Management
• Relationship Building
• Business Operations Management
• Policies, Procedures, and Guidelines
• Risk Management

Shift:

1st shift (United States of America)

Hours Per Week:

40