Senior Samples Ops Lead: Ship, Track, and Delight Customers

Cortina; New Jersey; On-site; USD 55,000 - 85,000; Full time

Job summary

Cortina is seeking a Samples Operation Lead in New Jersey to own the end-to-end sample process from request through customer delivery. You will serve as the central point of coordination among Sales, Customer Management, Purchasing, Operations, Marketing, suppliers, warehouses, and customers to ensure samples are accurate, properly documented, shipped on time, and fully tracked.

Responsibilities include reviewing and prioritizing requests, verifying details, coordinating with suppliers,

Qualifications

• Two or more years in coordination, logistics, or related roles.
• Food, importing, logistics, or temperature-controlled products experience preferred.
• Strong organizational, communication, and follow-up skills.

Responsibilities

• Review, prioritize, and track sample requests.
• Confirm product, customer, quantity, specification, and delivery information.
• Coordinate samples and required product documentation with suppliers.
• Prepare, package, label, and ship samples to customers, sales representatives, trade shows, and internal teams.
• Select appropriate shipping methods for frozen, refrigerated, and ambient products.
• Track deliveries and communicate delays or issues.
• Resolve international shipping holds with FedEx and suppliers.
• Maintain sample inventory and coordinate replenishment or disposal.
• Support Marketing with trade-show materials.
• Coordinate supplies and sample needs for the Cortina Innovations Center.
• Maintain accurate sample, shipping, cost, and customer-feedback records.
• Ensure sample information aligns with ERP and Master Data records.
• Develop and maintain sample procedures and identify process improvements.
• Track performance and identify recurring delays or bottlenecks.

Skills

Coordination

Logistics

Customer Service

Tools

Microsoft Excel

Outlook

Job description

Cortina is seeking a Samples Operation Lead in New Jersey to own the end-to-end sample process from request through customer delivery. You will serve as the central point of coordination among Sales, Customer Management, Purchasing, Operations, Marketing, suppliers, warehouses, and customers to ensure samples are accurate, properly documented, shipped on time, and fully tracked.

Responsibilities include reviewing and prioritizing requests, verifying details, coordinating with suppliers,