Sample Room Lead: Shipping & Packaging Expert

Ferrero SpA; DeKalb (IL); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Paid time off

Job summary

Ferrara in DeKalb, IL is seeking a Sample Room Lead to manage day-to-day operations, ensuring accurate preparation, packaging, and shipment of product samples for customers, brokers, sales teams, leadership, and marketing initiatives.

You will coordinate shipments through UPS, FedEx, USPS, and other carriers, maintain inventory, and train backup personnel. The role demands strong organization, detail, and teamwork to support launches and events.

Qualifications

• High School Diploma or GED required.
• 2+ years in sample fulfillment, inventory management, shipping/logistics, customer service, warehouse operations, or a related manufacturing environment preferred.
• Experience in food manufacturing or consumer packaged goods (CPG) environments preferred.
• Experience using shipping systems such as UPS, FedEx, and USPS preferred.
• Working knowledge of GMPs, food safety, sanitation, and quality systems preferred.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Lead daily Sample Room operations, prioritizing and coordinating sample requests to support business objectives and customer needs.
• Prepare, package, and fulfill product samples for customers, brokers, sales teams, leadership, and internal stakeholders.
• Coordinate shipments through UPS, FedEx, USPS, and other carriers to ensure timely and accurate delivery.
• Generate and maintain product labels for sample products, repacks, and relabeled items.
• Create and assemble sample kits, product mockups, gift boxes, trade show materials, and promotional packages.
• Support new product launches and customer presentations through sample preparation and organization.
• Maintain inventory of products, packaging materials, shipping supplies, and Sample Room resources.
• Ensure inventory accuracy and timely replenishment of supplies to support ongoing business needs.
• Partner with Sales, Marketing, R&D, Quality, Customer Service, and Operations to support customer and business initiatives.
• Maintain accurate records of sample requests, shipments, and inventory usage.
• Ensure compliance with GMPs, food safety standards, and company policies.
• Maintain a clean, organized, and audit-ready Sample Room environment.
• Train and provide guidance to backup personnel and temporary employees as needed.
• Identify opportunities to improve efficiency, organization, and service levels within Sample Room operations.
• Support special projects, trade shows, promotional events, and company initiatives as assigned.
• Work extended hours and/or weekends when necessary to meet critical deadlines and business demands.

Skills

Organizational skills

Time management

Independent worker

Attention to detail

Communication skills

Interpersonal skills

Process improvement

Safety oriented

Education

High School Diploma or GED

Tools

SAP

Microsoft Outlook

Job description

Ferrara in DeKalb, IL is seeking a Sample Room Lead to manage day-to-day operations, ensuring accurate preparation, packaging, and shipment of product samples for customers, brokers, sales teams, leadership, and marketing initiatives.

You will coordinate shipments through UPS, FedEx, USPS, and other carriers, maintain inventory, and train backup personnel. The role demands strong organization, detail, and teamwork to support launches and events.