Sample Services Lead: R&D & Customer Solutions

Mackenzie Stuart; Kentucky; On-site; USD 70,000 - 110,000; Full time

Job summary

Mackenzie Stuart partners with a leading US manufacturer to appoint a Sample Services Lead. You will establish and manage a new function within the centralized R&D and Innovation organization, ensuring samples are prepared, documented, and delivered with speed and accuracy.

You will lead a small team of technicians, build a comprehensive sample library, and collaborate with Sales, Applications, Culinary, Technology, Quality, Regulatory, Operations and Supply Chain to translate feedback into

Qualifications

• Bachelor’s degree in food science or related discipline.
• 5+ years' experience in food ingredients, flavors, or related environment.
• Experience with customers or commercial teams in a technical role.
• Strong organizational, documentation, and communication skills.
• Experience supervising teams and leading projects.

Responsibilities

• Lead preparation, coordination and dispatch of customer samples.
• Manage requests, timelines, product availability and documentation.
• Build and maintain physical and digital sample library.
• Provide product recommendations and insights to inform R&D.

Skills

Customer focus

Team leadership

Project management

Communication

Data management

Organizational skills

Education

Bachelor’s degree in Food Science or related discipline

Tools

Salesforce

ERP systems

LIMS

SharePoint

Power BI

Job description

Mackenzie Stuart partners with a leading US manufacturer to appoint a Sample Services Lead. You will establish and manage a new function within the centralized R&D and Innovation organization, ensuring samples are prepared, documented, and delivered with speed and accuracy.

You will lead a small team of technicians, build a comprehensive sample library, and collaborate with Sales, Applications, Culinary, Technology, Quality, Regulatory, Operations and Supply Chain to translate feedback into